WEEK 9

Write an e-mail complaining about a service

De:jmoya_120 @  hotmail.com

Para:  banco.BBVA  @ gmail.com

BBVA Banco
Calle 39 # 48-35
BOGOTA
22 MAY 2011

Mr. Manolo Ortiz
Director of Investment Funds

Dear Sir:

Through the following letter of complaint, I would like to record mydissatisfaction with the treatment received at your branch, by the operatorDon Francisco Garcia who kindly attended at first, until the conversationtook hottest paths ending with a aggression.

We have not made ​​any complaint to the police and prefer that thisunfortunate incident is settled by amicable. But I convey my deep unease about what happened and postponed a meeting with you and Mr.Francisco this to fix everything in a civilized manner.

Thanks for your attention, I await your prompt response

JAIRO ANDRES MOYA.